If your landlord failed to protect your tenancy deposit you may be owed thousands

Compensation can be up to 3x Your Deposit

Current and past properties are eligible

No Win, No Fee Service

Team Of Experts

If you have a valid Tenancy Deposit Claim, your landlord may be liable for up to three times the amount of the original deposit

Use our free claim checker below to find out if you qualify:
CHECK IF I CAN CLAIM
Simple and easy process
Dedicated Claims Handler
25+ years experience
Why choose SCA Claims?

At SCA Claims, our team of experts will guide you through every step of your claim. We can verify whether your Tenancy Deposit has been properly protected, and if not, we will pursue compensation from your landlord on your behalf.

There is no cost to you for making an enquiry, and our team operates on a No Win, No Fee basis—if your claim is unsuccessful, you won’t pay any fees.

Unlike many claims management companies, you will have a dedicated claims handler to talk you through the whole process from start to finish ensuring you are fully informed at each stage.

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Did your landlord fail to protect your deposit?

Landlords are required to protect the deposit of tenants renting under an Assured Shorthold Tenancy (AST) agreement. This must be done within 30 days of receiving the deposit, using one of the three government-approved protection schemes.

If your landlord fails to protect your deposit properly and on time, you may be entitled to compensation. This could be up to three times the deposit amount if you've already vacated the property, or up to four times if you haven’t received your deposit back.

In cases where your tenancy has been renewed and the landlord still hasn't protected your deposit, you may have the right to make further claims and seek additional compensation.

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Your landlord is only permitted to access your deposit and make deductions under specific conditions. To do this they must inform you beforehand and provide evidence that the deduction is reasonable. Should your landlord neglect to do so, you have the option to bring a claim. You do not need to still be a tenant to do so.
Can I make a claim?

When you sign an assured shorthold tenancy agreement, your landlord will request a deposit. This deposit cannot exceed the cost of 5 weeks’ rent. After receiving the deposit, your landlord has 30 days to protect it using one of the three approved schemes. Once the money is safeguarded, your landlord must notify you where the deposit is being held and provide a reference number for the account. This ensures that your deposit remains secure throughout your tenancy and that your landlord cannot make any unreasonable deductions. 

You can claim if: 

You know or believe your deposit was not protected
You were not issued details of the deposit protection scheme used
Your landlord didn’t protect your deposit within 30 days
You have since ended your contract, but your deposit has not been returned
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FAQs
Below are some of the most common questions asked about our process
What is a tenancy deposit?

The tenancy deposit is the money you pay in advance of moving into a property. Sometimes known as a ‘security deposit’. The exact amount allowed to be charged depends on the overall yearly rental price.

How long does my landlord have to protect my deposit?

Your landlord must place your deposit into one of three protected government-backed schemes within 30 days of receiving it from you. They must also inform you once this has been done and give you details of the scheme.

What is The Tenancy Deposit Scheme?

The Tenancy Deposit Scheme is one of the three authorised deposit protection services operating in the UK under government legislation.

Do I need evidence of paying my deposit?

We do require evidence that your deposit was paid to your landlord at the start of your tenancy. There are many ways you can give this evidence, including a bank statement, or a receipt

What is an assured shorthold tenancy (AST)?

The majority of private tenancy agreements in the UK are automatically classed as assured shorthold tenancies. Any private rental agreement starting since 1998 is likely an AST.

Your tenancy agreement is likely not an AST if;

– your tenancy was agreed to before 1998

– your rent is higher than £100,000/less than £250 per year

– if your tenancy agreement is with a local council

– the agreement was for a business premises

What can a landlord deduct from my deposit?

Your landlord is limited in what they’re allowed to deduct from your deposit, as technically it is still your money, and is only being held by your landlord. If any deductions are made, they should inform you and provide evidence of the cost. Only issues that have cost your landlord money can be deducted from your deposit, such as unpaid rent and damage to the property.

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© 2024 SCA Claims is a trading style of Swimby Carroll Anderson Ltd is registered in England and Wales under company number: 15684524. ICO Registration Number ZB760262. Registered office: 76 King Street, Manchester, M2 4NH. A list of directors is available from Companies House.

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